📊 Dashboard Control Center
Monitor real-time KPIs, access integrated tools, and drive smarter decisions with confidence — all in one unified command center.
🔗 Connected Applications
VeloxHub by ZEOUR LTD integrates seamlessly with mission-critical apps to support queue operations. Explore each app’s functionality and usage.
🎙️ Queue Calling App
Used by service agents to manage customer flow efficiently.
- Role-based access
- Live queue display
- Action logging
🎬 Watch Tutorial
🎫 Ticket Issuer
Used in lobbies or kiosks to issue digital queue tickets.
- QR, SMS, Email ticketing
- Custom branding
- Multi-language UI
🎬 Watch Demo
📺 Main Display
Displays ticket numbers, counters, and real-time updates.
- Multi-language ticker
- Audio announcements
- Smart TV compatible
🎬 Display Setup Video
🎯 Understanding KPI Cards
The KPI cards provide a real-time snapshot of your queue activity. Each card helps supervisors monitor efficiency and take immediate action.
🧾 Tickets Issued
Shows how many tickets have been created today through any source (Web, SMS, WhatsApp, etc.).
Use this to gauge footfall or digital usage per day.
✅ Tickets Served
Displays the number of completed services. Often tracked against KPI compliance (e.g. served under X mins).
Use to monitor agent throughput & satisfaction.
⏳ Waiting
Shows how many customers are currently in queue but not yet served.
Important for peak-time management and staff balancing.
🔄 In Process
These tickets are currently being served at desks. Good indicator of live agent activity.
Use to track who's actively working now.
🚫 No Show
Tickets that were called but never responded. Can impact service KPIs.
Track this to optimize time slots and reduce waste.
📈 Visual Analytics & Tables
Analyze operational performance through charts and real-time user tables. Understand patterns and act faster.
🕒 Avg. Service vs Waiting Time
This bar chart compares how long customers wait versus how long they’re served. Ideal for balancing agent load.
Try in
Sandbox ↗
📍 Tickets by Region
Shows ticket volume by each branch or geographic location. Helps with capacity planning and staffing decisions.
📊 Queue Trend (Hourly)
Visualizes hourly ticket flow. Useful to detect peak hours or bottlenecks in your workflow.
🌐 Ticket Source Breakdown
Pie chart showing which channels (Web, QR, WhatsApp, SMS, Email) are being used to issue tickets.
👥 Active Service User Table
Table showing real-time performance by each agent: tickets served, in-process, no-show, and login status.
👥 Service Users Activity
Track real-time service activity across all agents. Monitor status, ticket handling, and time performance from the configuration hub.
What is the Service User Activity Panel?
This module displays all currently active or recently logged-in service users. It provides real-time insight into:
- Login status (Online / Offline)
- Current assigned desk / region
- Tickets served, skipped, or redirected
- Ticket currently in process (if any)
How to Use This Section
- Navigate to Configurations > Service Users Activity.
- Filter by region, desk, or status (e.g., In Process, Online).
- Click a user’s row to view ticket history and performance.
- Use this panel during peak hours to reallocate staff where needed.
🎬 Watch the Training Video
📣 empRSS – Queue Announcements
empRSS is your real-time announcement channel for agents and queue operators. Use it to share updates instantly across the entire service network.
What is empRSS used for?
- Notify agents of urgent updates (e.g. “Network Down in Room 2”)
- Send reminders (e.g. “Breaks begin at 1:30 PM”)
- Broadcast internal messages to all desks or selected regions
- Works across Queue Caller, Ticket Issuer, and Main Display
💡 How to Create a Message
- Go to Configurations → empRSS
- Click “New Announcement”
- Select target region or room
- Type your message and choose its duration
- Click Send – the message appears immediately!
Messages can auto-expire or remain pinned for set time periods.
🎬 empRSS in Action
🛠 Services Setup
Configure your service catalog, assign queues, define durations, and control how tickets flow through your system.
What can you configure in Services?
- Service Names: Multilingual titles (EN, AR, UR, etc.) for clear ticket display
- Session Duration: Average time per customer (used in KPI and analytics)
- Assignment: Link each service to regions, rooms, and desks
- Redirect Settings: Enable redirection from one service to another
- Priority Flags: For VIP, online check-in, or pre-scheduled tickets
- Service Status: Enable/disable services in real time
📝 How to Add or Edit a Service
- Navigate to Configurations → Services
- Click “New Service” or edit an existing entry
- Set names in supported languages
- Choose duration, queue behavior, and desk assignment
- Click Save to activate immediately
Tip: Group similar services under one queue to reduce wait times.
🎬 Watch Service Setup in Action
👤 System Users
Create and manage all user accounts on the platform. Assign permissions based on job roles and control system access with precision.
Capabilities of System User Management
- Create, edit, or remove users with secure credentials
- Assign roles: Admin, Supervisor, Issuer, Service Agent, Monitor
- Set region/desk access for multi-branch setups
- Restrict access by service group or configuration panel
- Force password reset or logout for account recovery
👣 How to Add a System User
- Go to Configurations → System Users
- Click “New User” to open the creation form
- Fill in name, email, and assign a secure password
- Select the appropriate role (Admin, CSA, Issuer, etc.)
- Assign access to specific regions and rooms
- Click Save – credentials are now active
Tip: Use Admin roles carefully — they can edit configurations and reporting settings.
🎬 System Users Walkthrough
🗺 Regions & Rooms
Define your organization’s physical or virtual layout by creating regions and rooms. These structures control how services, users, and queues are segmented.
What Can You Do in This Section?
- Create Regions: Branches, locations, or departments
- Create Rooms: Group desks inside each region
- Assign Services & Desks: Per room for accurate ticket flow
- Use Room Labels: For multilingual display and digital signage
- Disable Rooms: Temporarily close service segments without deleting data
🏗️ Step-by-Step: Add a Region & Room
- Go to Configurations → Regions
- Click “New Region” and fill in the name in multiple languages
- Select Rooms tab and click “Add Room”
- Name the room and assign desks and services
- Save the structure and verify on the dashboard or display screen
Pro Tip: Use short labels for rooms to fit on public display screens.
🎬 Regions & Rooms Tutorial
🏷 Service Room Assignment
Define how services are routed to rooms and desks across your regions. This ensures correct ticket direction and queue fulfillment logic.
Why This Matters
Without correct service-to-room mapping, tickets may not be routed properly, causing service failures or misreporting. This panel ensures:
- Each service is routed to an active room and desk
- Regions only see the services they're supposed to serve
- Tickets reach the right queue operator interface
- Desks aren't overloaded or unassigned
🔧 How to Assign a Service
- Go to Configurations → Service Room Assignment
- Select a Region and then a Room
- Pick services from the list and assign them to available desks
- Click Save to apply changes instantly
Tip: Use balanced assignments to distribute service load across agents evenly.
🎬 Service Room Assignment Walkthrough
⚙️ System Settings
Define global behavior, defaults, timeouts, and branding elements across all modules and user interfaces in VeloxHub by ZEOUR LTD.
What Can You Configure?
- Default language, RTL support and fallback logic
- Session timeout settings for users and kiosks
- Ticket numbering format (e.g., per room, region, or service)
- System branding: logo, favicon, colors, ticker messages
- Auto logout, redirection, or idle behavior
- Enable/Disable specific modules (e.g., display ticker)
- Email/SMS sender settings and API keys
🛠️ How to Edit System Settings
- Go to Configurations → System Settings
- Browse through tabs like General, Branding, Timeouts, Notifications
- Edit values such as logo, timeouts, or language behavior
- Click Save — changes apply globally
Note: Some changes may require users to log out or refresh their sessions to take effect.
🎬 System Settings Tutorial
📨 Notification Templates
Customize automated messages sent to customers through Email, SMS, or WhatsApp. Support multilingual delivery, tokens, and trigger rules.
Types of Templates You Can Configure
- Ticket Confirmation: Sent when a ticket is created
- Queue Reminder: Sent when the ticket is nearing the front
- Service Complete: Sent after the ticket is served
- No Show Follow-Up: Optional message for unattended tickets
Channels supported: Email, SMS, WhatsApp, with fallback logic and multilingual support
🛠 How to Create/Edit a Template
- Go to Configurations → Notification Templates
- Select the template type (e.g. Ticket Issued)
- Choose the language (e.g. English, Arabic)
- Select the channel (Email, SMS, WhatsApp)
- Edit the message content — include variables like
{ticket_number},{region}, etc. - Save and test the output with preview or sandbox mode
Note: WhatsApp messages require pre-approval by your WhatsApp Business provider.
🎬 Template Configuration Tutorial
🧠 Advanced Configuration & Monitoring
This section includes advanced tools for technical administrators to monitor system status, validate integrations, and apply extended configurations.
Key Features Available
- Audit Logs: Track every configuration change by user & time
- System Health Monitor: Live status of ticketing engines, app connections, and background services
- Integration Tester: Validate API endpoints, webhooks, or push updates to external CRMs
- Feature Flags: Toggle hidden or beta features for staging/testing
- Queue Engine Load: Shows current and historical system load per region
Note: Some tools may be hidden by default and require elevated permissions to view or activate.
⚠️ Training Notes
- Use Audit Logs regularly to verify accountability during system changes
- Only enable Feature Flags in a staging environment unless instructed
- API/Webhook testing should be performed using sandbox credentials
- Always export system configurations before performing mass edits
🎬 Advanced Tools Walkthrough
📊 Performance Reporting & Analytics
Track operational performance, ticketing efficiency, and service quality with real-time reports — filtered by region, service, user, or source.
🗺 By Region
Compare KPIs across all branches
🛠 By Service
Measure volume, wait & service time
👥 By User
Evaluate agent productivity
🌐 By Source
Analyze usage by channel
📁 Interactive Report Types
🗺 Region-Wise Report
Monitor each location’s ticket handling, average wait, peak hours, and no-show rate.
🛠 Service-Wise Report
Compare demand across services. Great for optimization and load-balancing.
👥 User-Wise Report
Evaluate how many tickets each agent completed, with speed and service breakdowns.
🌐 Source Breakdown
Track where tickets came from: Web, WhatsApp, Email, QR, or On-site.
📝 How to Use Reporting
- Navigate to Reporting from the main panel
- Select report type (Region, Service, User, etc.)
- Choose your filters and date range
- Click Generate to display results instantly
- Use Export to save reports as PDF or Excel
🎬 Reporting Tutorial
🔐 Login Monitoring
View, track, and filter login attempts across all users. Analyze login times, success/failure results, IP address, and accessed module.
What You Can Monitor
- User: Name and role of the person logging in
- Timestamp: Exact login date and time
- IP Address: Location or VPN-based session data
- Status: Success, Failed (wrong password), Blocked
- Module Accessed: Panel, Display, Issuer, etc.
Admins can export login data or filter by date, user, or result.
📘 How to Use Login Monitoring
- Go to Monitoring → Login Monitoring
- Use the filters to search by date, user, or result type
- Review login attempts in the result table
- Click Export for PDF or Excel download
- Use this report to review security or operational incidents
💡 Failed logins are highlighted automatically to prevent security breaches.
🎬 Login Activity Demo
💳 Subscription Management
View and manage your VeloxHub by ZEOUR LTD license, entitlements, modules, and system usage. Upgrade or expand service limits as your organization grows.
📄 Subscription Overview
- Package Type: (e.g. Starter, Business, Enterprise)
- Expiry Date: Auto-renew or manual
- Allowed Regions: Total branches included
- System Users: Total allowed and used
- Enabled Modules: Display, EMS, Virtual Ticketing, Notifications
📊 License Usage
Tip: If you're near your limits, contact support or upgrade via the portal.
🔌 Connected Applications
| App | Status | Channel | Action |
|---|---|---|---|
| WhatsApp Bot | Connected | Ticket Source | |
| Display Module | Active | Counter Screens | |
| EMS | Inactive | Customer Management |
🛠 How to Manage Subscription
- Go to Configurations → Subscription
- Review license type, expiry, and usage levels
- Click “Connected Applications” to manage app access
- Click Upgrade to increase your package limits
- Enable or disable any modules per your license rights
Note: Subscription changes may require admin verification or billing approval.
🎬 Subscription Management Tutorial
🎓 Final Training Assessment
Test your knowledge across the full training content. Answer all 20 questions to unlock your certificate.
This is the Web Panel content. Add detailed tutorials, videos, or guides here.
- Dashboard
- Connected Apps
- Charts & Tables
- Service Users
🎫 Ticket Issuer Training
This section walks you through how customers book their queue tickets digitally using the VeloxHub by ZEOUR LTD Ticket Issuer flow — via QR code, WhatsApp, Web, or Email.
1. Scan QR Code
User scans the QR code provided by the organization (printed or screen-based).
2. Accept Terms
First-time visitors must accept terms and privacy policy to proceed.
3. Language Selection
Language is auto-detected or selected manually (Arabic, English, French, Urdu, etc.).
4. Choose a Service
List of available services appears based on configuration in the panel.
5. Number of Visitors
User enters how many people are in their group (1–10).
6. Contact Information
Phone number (for SMS or WhatsApp) and/or email address are entered.
7. Choose Ticket Delivery Method
User selects how to receive their ticket: SMS, WhatsApp, Email, or Web QR.
8. Ticket Issued
A confirmation screen and ticket are shown or delivered instantly.
🎬 Watch the Ticket Issuer in Action
This section contains guides and configuration for the Ticket Issuer module.
- Issuer Settings
- Supported Channels
- Room Assignment Logic
This section explains how to configure and manage Display screens.
- Display Setup Instructions
- Live Alerts Configuration
- Display Layout & Branding
📺 Display Training
The VeloxHub by ZEOUR LTD Display module is installed on TVs or monitors in the branch and plays a critical role in informing and guiding customers using real-time queue and audio-visual prompts.
🎞️ Background Video
Each display can play a promotional, corporate, or silent looped video occupying 60% of the screen.
🎫 Now Serving Ticket
The most recent ticket is shown in a large blinking format along with the assigned counter or room.
🧾 Last 12 Tickets
A sidebar shows the last 12 called ticket IDs with their assigned room and location.
🔔 Ding-Dong Alert
Each new ticket triggers an audio alert to notify customers visually and audibly.
📰 RSS Feed Announcements
Admin-configured messages are displayed as scrolling banners at the bottom (e.g. “Please have your ID ready”).
⏰ Real-time Clock
Current date and time is always displayed on-screen for customer convenience.
🎬 Display Behavior in Action
The EMS module helps manage event scheduling, routing, and emergency flows.
- Session Scheduling
- Routing Algorithms
- Queue Monitoring
🧠 EMS - Service Staff Control Training
Learn how to operate the EMS panel as a service staff member. You’ll handle ticket calls, manage queues, pause/resume your session, and view real-time service stats.
🎫 Ticket Operations
Call next ticket or batch of tickets based on service. Auto-assigned based on your panel role and region.
📋 Current Called Tickets
See and manage the list of actively called tickets. Perform actions like end, mark no-show, or return to queue.
📊 Service Stats Panel
Track served, waiting, and no-show tickets. View average wait and service time live.
👤 User Snapshot
Monitor login duration, services handled, visitors in queue, and active users per region.
⏸ Pause/Resume Servicing
Use the pause button when stepping away. Keeps queue performance accurate and transparent.
📢 Queue Announcements
Banner ticker at the top of EMS shows scrolling real-time announcements from the admin.
🎬 Watch EMS in Action
📝 EMS Certification Quiz
Answer at least 12 of 18 questions correctly to pass. A certificate will be generated with your name.
Book 1-on-1 Training
Our onboarding team is ready to guide you step-by-step.
📅 Book a Session